Should I register an account to place an order?
You don’t have to register an account, you can also place an order directly. Registering an account is to better track your order.
When can you cancel an order at any time?
Of course yes, you can change your order within 24 hours. But please email us first at [email protected]
What payment methods our website is equipped with？
PayPal is the best way we supported.
How can I have a receipt and track of my order?
We will send you an email with your purchase receipt and tracking number.
Is it possible to place additional orders after the purchase is completed?
Yes, if the items are being shipped to the same address and within 24 hours of purchase, you can add items to your order. To do so, please contact [email protected] first.
How long is the order preparation time?
During our business days, we need 2-5 days to prepare your order.
How many days does it take for an order to reach its destination?
10-20 business days for delivery
How to track my logistics number?
Once you place an order, you will receive a tracking number in your Email. You can either track your order through sign in with your PADDLEBOARDLIFESTYLE.COM account and click “My Order” to track the order status.
Are duties and taxes included?
• North America
All duties and taxes are included in the price shown on the item page.
• The United Kingdom and EU countries. The United Kingdom and EU countries are VAT-free regions, so no tariffs are included in the products’ price.
If the product does not meet your expectations or the size needs to be replaced, how do you return or exchange it?
Within 30 days of purchase, you can exchange or return the product for free without any reason. After this time, we do not accept any returns or exchanges. If you need to exchange or return an item, please contact us at [email protected] and explain why. *Please provide your PayPal account information to receive a refund. Please be patient as sometimes it may take a few days.
How long does it take for the refund to arrive?
When we receive your returned package, we will inspect the parts according to the return policy approval process. After the inspection is completed, we will notify you by email whether the item is eligible for refund. If the conditions are met, the refund will be refunded via the original payment method within 5-7 working days. If you have any other questions, please feel free to contact us via [email protected].
